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Servicio al Cliente

Alegría en las compras

Seguridad y amabilidad

Satisfacción y 100 días para devolver el producto

Gastos de envío

Entrega

Warranty & Returns

What Are the Delivery Options and the Shipping Rates?

Shipping Rates – European Union

   

Standard Shipping on orders over 55 €

4-7 business days

free*

Standard Shipping

4-7 business days

4,99 €

Expedited Shipping

3-5 business days

6,99 €

Priority UPS Courier Shipping

2-3 business days

12,99 €

Shipping Rates – Worldwide

   

Standard Shipping

7-15 business days

6,99 €

Expedited Shipping

4-7 business days

7,99 €

Priority UPS Courier Shipping

3-5 business days

69,99 €


All shipping costs are final with VAT included.

Expected shipping time is valid for business days only.


Can I track my order?

The current status of your order sent by Slovak Postal Service can be monitored at www.posta.sk and orders by UPS can be tracked at www.ups.sk.

Are your delivery charges final?

Yes, all prices for transport are final and we do not charge any additional charges for postage or handling.

Can I send my order to a different address?

Yes, when completing the order, simply select the "Send to a different delivery address" and write a new delivery address.

Do you also deliver to foreign countries?

Yes, we deliver to all countries in European Union. Simply choose from the list of countries.

Can I place an order to a foreign address?

Yes, when completing the order, simply select a different country for your delivery.

Can I send the package as a gift?

Yes, when completing the data, just check the option "Send as a gift." We won't include the invoice. Cash on delivery is not available for gift orders.

What payment options do you accept?

You can pay with your credit or debet card (Visa, Visa Electron, MasterCard, Maestro, DinersClub), via bank transfer, PayPal or cash on delivery.


          

What is your bank account details?

Name of bank: Fio banka, a.s.
Account No.: 2100261100/8330
IBAN: SK09 8330 0000 0021 0026 1100
SWIFT: FIOZSKBAXXX

Please, make your payments after you've received your payment details. Thank you.


What's your PayPal account?

Our PayPal account:  paypal@innocentstore.com

All orders paid via PayPal are sent only to verified address on your PayPal account.

Please, don't use this e-mail for communication with us and make your payment after you've received your payment details. Thank you.


Are the payments secure?

Credit card payments are paid via secure bank interface with the latest 3D-Secure technology used by VISA (Verified by VISA) a MasterCard (MasterCard Secure Code). We do not collect any credit card information. Payments via PayPal are made via secure PayPal service. We do not collect any personal information via PayPal (Secure Payments by PayPal).

What is my money back guarantee?

We guarantee 100-day returns and your money back for any unused product you buy in our online store.

Warranty

Terms & Conditions with a 2 year warranty apply to all products from our online shop.


Product Exchange

If you’re not 100% satisfied with your order, you can return the product within 100 days of your purchase and we will exchange the product for you. In case of price difference, we’ll send you a new invoice with balance difference. Terms & Conditions apply to all product exchanges. The product must be returned new, unused, and in original packaging. Please, send it safely packed with the invoice to this address:

Innocent Store, s.r.o.
Alvinczyho 18
040 01 Košice
Slovenská republika

Please, don’t send the exchanged product by postal service as cash on demand. Product returns and exchanges can begin after receiving the product and as soon as the product returns or exchange period begins. We will check the exchanged product after we receive it. The product exchange is usually complete in 15 days.

Product Returns

If you’re not 100% satisfied with your order, you can return the product within 100 days of your purchase without giving any reason and you’ll receive your money back. Terms & Conditions apply to all product returns. The product must be returned new, unused, and in original packaging. Please, send it safely packed with the copy of your invoice to this address:

Innocent Store, s.r.o.
Alvinczyho 18
040 01 Košice
Slovenská republika

Please, don’t send the exchanged product by postal service as cash on demand. Product returns and exchanges can begin after receiving the product and as soon as the product returns or exchange period begins. We will check the exchanged product after we receive it and your money will be returned by money transfer, to your PayPal or to your bank account. If the money is returned by check, the customer will pay a fee of 3 €.

Product Returns & Exchanges Process

Terms & Conditions apply to all product returns. Before we ship your order, we check each product to make sure it’s in fine condition. If the product is received damaged or your order is incomplete, please, let us know as soon as you receive your order.

If you need to return a product, please, inform us by mail at hello@innocentstore.com or call us at +421 948 660 160.


If you want to return a product, flaws need to be documented first. Please, send us the description and photos by mail at hello@innocentstore.com and the product safely packed with the copy of your invoice to this address:

Innocent Store, s.r.o.
Alvinczyho 18
040 01 Košice
Slovenská republika
 

Please, don’t send the exchanged product by postal service as cash on demand. Product returns and exchanges can begin after receiving the product and as soon as the product returns or exchange period begins. We will check the exchanged product after we receive it. The product exchange is usually complete in 15 days. You can track your return in your account under Returns.

Cancelling the Agreement

You can cancel the agreement according to the section on our website Cancelling the Agreement & Product Returns.

After Warranty Service & Product Exchange

We also offer after warranty service and product exchange. You can ask for more information by email at hello@innocentstore.com or call us at +421 948 660 160.